mandable

Thank you for answering this. I've found a lot of conflicting answers about this on other sites as well as from Verizon directly.

I want to share the experience I had last night when trying to switch to the $30 plan. When I called into Verizon's customer service and asked to be switched, the agent said any phones released after November 10th weren't eligible for this plan. I asked her to explain and she said it is because the Droids are more advanced and use more kilobytes. The conversation went on for about 10 minutes (I'll spare you the details).

Bottom line is it was obvious this person didn't know what she was talking about. After insisting she switch me to the $30 plan, she put me on hold for a few minutes. When she came back on the line she apologized for "misleading" me and told me I am eligible for the $30 plan (she wasn't able to offer an intelligible response when I asked her the difference between the $30 and $45 plans). She also admitted to me that the caller she had just before me had also requested the $30 plan and she had given them the same misinformation.

If anyone is given push-back when trying to switch to the $30 plan, just be persistent because apparently this is an area of tremendous confusion even for Verizon...