Quote:
Originally Posted by drjmo
I work on a support desk, and I reckon either they know about the problem and have thus got a reported fix for joe bloggs user, OR they know about it and can't at this point provide a fix because they haven't got an official stance on it yet.
Either way, judging by that email and reading between the lines, they know about the problem, and your probably going to get the same answer over and over until they release the firmware.
You could try ringing them, running through the basic steps, and then asking to go through to second line support, although again, if they are anything like my establishment, second line won't like it.
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then why not give an official statement and say either be patient, or go replace your phone. I'm sure they don't want to be bombarded with the same question over and over again so address it let us know if we have a faulty device or not or if it is as easy as a firmware upgrade.
I'm fine with having to wait just as long as I know what's going on. and not hold onto something then it ends up being past my 30 day return policy and get stuck with a useless device.
don't get me wrong I love this phone and I am hoping for a fix but an update would be nice lol