Quote:
Originally Posted by Donaldkbart
then why not give an official statement and say either be patient, or go replace your phone. I'm sure they don't want to be bombarded with the same question over and over again so address it let us know if we have a faulty device or not or if it is as easy as a firmware upgrade.
I'm fine with having to wait just as long as I know what's going on. and not hold onto something then it ends up being past my 30 day return policy and get stuck with a useless device.
don't get me wrong I love this phone and I am hoping for a fix but an update would be nice lol
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As i posted in an earlier post, my GPS worked for a day, then packed up the next day - rang Orange and as it was within the 7 day upgrade window, i got a replacement, which now works. It *might* be worth asking for a refund + get a new one. Or something similar.
I agree that it's a pain in the backside that they don't issue something official - if you see how Apple have still avoided owning up to the whole issue, then you'll see corprate face. Oh, and add in a massive support department where noone actually communicates properly, then you've got a reason why they don't get something official out!
I work in a Uni support dept, which is small in comparison to Samsung (whole IT infrastructure dept is nomore than 130 people, with 4 full time first line support and perhaps 15 secondline / techies (me!), and seemingly we have a complete inability to sort anything out with speed. It frustrates me - and I work for them!