Quote:
Originally Posted by sjdean
Bangs head against brick wall.
Sack Marco Adams and the lot of them. What is the point in paying people who cannot actually provide an answer?
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Simon, exactly mmy sentiments. Samsungs support as I've already highlighted in a nother thread is scandalously poor. I asked for the 2nd line support as 1. The lass didn't speak good english and 2. She had no idea of her way around the phone.
I actually asked what call centre she was in and was told that it was the Cairo call centre.
A 3rd scenario to add to 'Drjmo's response would be that Samsung reps reply was not intended to be condescending but possibly due to the language issues the operator did not understand fully the question. I tried for half an hour to put my case over regarding the issues that I had with the phone and ended up just agreeing with the person in the end as I couldn't be bothered to waste anymore time. I wouldn't be surprised if the support agent that wrote the response has marked Simon's tech problem as 'Completed'! If so, Samsung will be very slow to recognise these defects if the message is not passed up the command chain.
Mine is going back to the retailer due to a number of minor issues, which I'm convinced with a 2nd line technician could probably be dealt with swiftly. However, if Samsung want to cut corners by paying peanuts to their support department then they can bloomin well have it back and send me another. We'll see how long it takes before Samsung start paying attention to the retailers complaints!