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Old July 22nd, 2010, 05:01 PM   #42 (permalink)
masterotaku
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For me it was emailing Dotson's office that got the ball rolling. Calling "regular" customer service ended up being a complete waste of time for me, as well as almost comical given their confusion and lack of understanding about the products they sell. It took nearly a week before I got my first phone call from Executive Customer Relations too. All in all my six exchanges (email and phone) ended up taking almost two weeks to complete. It took some patience, but that wasn't much of a deal considering I had nothing to lose.
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