Originally Posted by masterotaku
For me it was emailing Dotson's office that got the ball rolling. Calling "regular" customer service ended up being a complete waste of time for me, as well as almost comical given their confusion and lack of understanding about the products they sell. It took nearly a week before I got my first phone call from Executive Customer Relations too. All in all my six exchanges (email and phone) ended up taking almost two weeks to complete. It took some patience, but that wasn't much of a deal considering I had nothing to lose.
yeah so i emailed dotson last saturday.. one of the problems i expressed was missing phonecalls/ texts while still having full reception... checked my vm today because no icon had shown up on my phone.. guess who called me back twice this week trying to get ahold of me? well not dotson.. but his personal assistant! so i called him back.. no answer, which came as no suprised.. but i did let him know as to why i hadnt returned his call yet lol... so hopefully i can get this ball rolling! not that i want the vibrant.. because im pretty much DONE with samsung phone products... but if i can get it.. ill be selling it/ trading it for a phone that i want lol