I'm even more baffled by all the responses that say it's easy to do. That frustrates me even more. I'm glad things worked for you guys, and I wish they worked for me. Just trading out the phone with Verizon has hardly been an easy feat. They wanted to charge me a restocking fee for exchanging a phone THEY RECOMMENDED given my requirements. Crazy talk. Ultimately they agreed to change it when I agreed to buy more phones if we could ever find one that woudl work with our exchange.
I wish I was more knowledgeable and could carry out some of the fixes you guys have suggested. Thanks again for everyone's help. Enjoy your new phone... it's truly a cool device.