Originally Posted by Puddinhead
I'm even more baffled by all the responses that say it's easy to do. That frustrates me even more. I'm glad things worked for you guys, and I wish they worked for me. Just trading out the phone with Verizon has hardly been an easy feat. They wanted to charge me a restocking fee for exchanging a phone THEY RECOMMENDED given my requirements. Crazy talk. Ultimately they agreed to change it when I agreed to buy more phones if we could ever find one that woudl work with our exchange.
I wish I was more knowledgeable and could carry out some of the fixes you guys have suggested. Thanks again for everyone's help. Enjoy your new phone... it's truly a cool device.
Actually a restocking fee is sound considering their recommendation was spot-on and your IT guy couldn't get it to work. It would have been your IT guy's fault, not Verizon's and a restocking fee would have been warranted. I'm glad you talked them out of it though because I think restocking fees itself is a scam no matter where you go.