Yeah, they pulled some shit with me too.
Told me they'd put the cost of the X on my bill rather than charge my card directly. Three days later, I get a notice from my bank that they had actually put it on my bill, and that, since this put me in the negative, I was to receive overdraft fees for all of the charges I had on hold (which was like, 7 charges totally a total of 30 dollars or something). Thus, I got 7 overdraft fees totaling 260 dollars.
Called my bank, they filed a Dispute of Purchase claim. Verizon calls me the next day apologizing, refunds my account, but refuses to admit fault. Luckily I know the guy at the local branch for my bank, and he helped me out with the fees so that I didn't have to pay them, so no harm was "technically" done. But you can imagine my face when I looked at my bank account online and saw a 300 dollar purchase AND 260 dollars in overdraft fees when I thought I was merely gonna see the X on my next bill.
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