To the OP poster, I can explain the situation and its not as disjointed as it seems.
Your early upgrade to the Droid X was done through customer care/tech support for device issues. The upgrade offer came from the marketing department and is one of many promotions they do over time. Those customer care does not communicate with marketing on items like your upgrade, etc. There are some people who get these early upgrades who have upgraded recently as well.
As far as the mailer or text messages go, do not call care to inquire about it. Care can look them up, but many times they do not. Call the number on the mailer or in the text.The store can honor those offers too, but they may be reluctant to at first.
Hope this clears it up.
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HTC Eris, Droid X, Palm Pre Plus, blackberry 9650, htc trophy, incredible 2, lg revolution, iphone 4, droid bionic
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