I'm having a Verizon beef of my own. I ordered two Incredibles on 7/10. On 7/15, after my ship date change three times, I canceled both orders and switched to the X. That was an ordeal in itself. The INC order on my second line showed canceled, but wouldn't allow me to purchase new equipment on it. I had to go through CS and order it on my third line. I received both of the X's, but that second INC was still showing pending on my account.
I called numerous times and was assured that the order was canceled. Then I got shipping notification. It came, and I refused the delivery. It's on it's way back, but the slowest possible way, and in the meantime, is still on my bill, which is due very soon.
In addition to that, I called to get a replacement X for my earpiece issue on Friday and was told it would go out Monday, to call then for tracking info. I called, was on the phone for roughly 30 minutes to be told I would be waiting on a back-ordered X. That's all fine and dandy since I want a NEW replacement since the phone is brand new. But in the meantime, the replacement (that is not in my hands) is ALSO on my bill.
The bill due date is fast approaching and I have FOUR (not cheap) phones on it, when I only actually have two. If it's not sorted out soon, they're going to have an angry customer come billing time.
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