Originally Posted by Puddinhead
Thanks... I'll send this to my IT guy. I'd still like to keep this phone and cancel my order. (I assume they'd prefer I keep this phone, too, since it's been opened and used.)
We're using 2003. I thought it was 2007... but I was wrong.
My account is showing up under mail AND contacts with a blue sidebar (?) but no information is being sent to the phone. I cannot send outgoing either. It just sits in the outbox drafts. I've tried tons of combinations under "Settings" and that's (set up with no info in the blank account) the closest I can get to it working.
ALSO... I downloaded Touchdown's trial. NO LUCK!!! Touchdown opens and has my account infor in it, but there's no mail or contacts in it either.
Ideas there? Thanks as always to you all.
So assuming your IT has your activesync access enabled, you have 4 pieces of vital info your device needs.
1. User name
4. server address
Using touchdown your login id could combine domain and user name: domain\username
After making sure that piece is correct, check your connection settings and try toggling it to exchange 2003..then activesync if that doesn't work.