I took mine to Verizon and they told me the screen stuck asleep and occasionally loosing external sound (no phone ring or music) were not known issues with the phone and maybe a software update would fix them for me. No new phone for me.
If you or anyone else has had these issues, or any other issue, please contact Verizon so they know about it. It might be the only way we get a fix besides pulling the battery.
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