Originally Posted by hldnitdwn
I just finished speaking with Rogers Tech Support. They expect to release the 1.6 update in late December. He mentioned to keep checking the following:
- then click on support....yadda yadda...you'll find the way
The representative maintains that Rogers performs some serious testing that other carriers do not prior to firmware updates being released. He mentioned something about Blackberrys heating up in Japan and not in Canada.....
I logged a complaint with him and encourage others to do so as well. We'll get it someday....don't hold your breath though....
Don't get fooled by the Tech support, they have no access to whatsoever regards about the firmware update. They said the same thing to me in the beginning of Oct. You need to bring the matter to higher level management. Believe me, if everyone are writing to the Office of the president. That may help alot. I was thinking maybe we should we should report to the business bureau for not getting the service we paid for or like what mjschmidt
Maybe we also need to embarrass them by letting Canadian tech writers know what's going on (although it has to come from more than one of us for them to take notice).