Okay, I went to the link supplied by Andy2010 above for Rogers. They recommend starting by contacting Customer Service and escalating from there. To make sure they can't accuse me of not following their process, I have started with "Step 1", emailing customer support. When I invariably receive their canned response (ie. lies) I will escalate to Step 2 with my emails as proof.
I encourage all Rogers Android users to do the same.
Here is my email:
I have a Rogers HTC Magic Android phone. So far I am VERY disappointed with the level of support for Android phone users by Rogers.
I would like to know when Rogers will resolve the following two Android phone issues (especially since Rogers is adding more Android phones to their lineup):
1. When will Android 1.6 update be released by Rogers to Android customers? According to HTC and Google, this is _Rogers'_ responsibility. I have already been told it would be late Oct or early Nov, and that didn't happen. I want a real answer.
2. When will Rogers Android customers have access to paid apps in the Android MarketPlace? The usefulness of Android phones is severely limited by this restriction to free apps only.
I am not alone in this. There are many other Rogers Android customers voicing their displeasure on Android forums online. Given that Rogers is adding more Android phones to their lineup, and given that Rrogers' competitors (Bell and Telus) are now also adding Android phones, it is absolutely shameful that Rogers won't give us the proper support our phones need, or honest answers about Rogers' plan for Android.
If Rogers does not provide proper support and real answers soon, I will have to consider paying the fee to terminate my contract so I can take my business elsewhere.
Disgruntled Android phone owner