Quote:
Originally Posted by drifter136
I think we're being a tad hard on Rogers over all this. It's been stated over and over, the updates come from HTC. HTC people. HTC. Not Rogers. HTC.
|
My beef lies not with the software update being unreasonably slow (though that's an issue that should be addressed at lenght in some other forum) but how Rogers has handled the issue. While they bend over backwards to give iPhone owners everything they ask on a gold plate they are brazen in their refusal to even provide accurate status updates on the progress of a simple firmware upgrade for Android phones. This is not a new issue - they were just as bad last year when everyone and their dog got the 1.6 upgrade except for Rogers customers because Rogers didn't feel like it was necessary. And it's worsened by Rogers Customer Service Representatives that know nothing about the products and act as if the customers are being stupid and annoying for asking questions.
This whole mess was caused by a misguided idea that providing information to information hungry customers is a bad idea.
To your point about the device being outdated, that's flat out misinformed. All Android devices are designed to spec to be updatable within limits. Both the 1.6 upgrade (which never came), the 2.1 upgrade (which is now coming) and the 2.2 upgrade (which will never come though there is no good reason for it) work perfectly fine on the device. The reason they are not being rolled out sooner is rooted in HTCs reluctance to support older devices and Rogers' refusal to stand up for their customers.
Overall it's a shameful state of affairs and we, as paying customers, should not be making excuses for them.