this is insensitive, but LOL.
Asides from that, try to contact Verizon CS via Phone.
You can also try resetting the phone to factory setting using a hard reset.
Perform a hard reset on your HTC Droid Eris. These steps will clear all data and settings off the device.
1. With the Eris turned off, press and hold the Volume Down and Send buttons.
2. Press the Power button.
3. Follow the instructions to complete the hard reset.