Hey Ice Breeze,
Thanks for the post to try to get things moving. Guys I started the Facebook group to get everyone who has been burned by this issue together. My goal is to really compile a list of all of those affected, and to have their stories all in 1 place that is visible to Sprint and Samsung. The fact of the matter is that these 2 companies through whatever circumstances sold a device with a built in defect and they have yet to offer a reasonable solution to their customers. My goal here is not to sue Sprint/Samsung to make lawyers rich. (By the way most lawyers are not rich. That is a common misconception, because you hear about the high profile cases. Most lawyers are part of the working middle-upper class and they are struggling to make house payments and raise their children just like everyone else. It is a professional career and actually has a pretty high suicide rate because of all the stress surrounding the job.)
The goal is have Sprint/Samsung provide us with a reasonable solution to the problem. If you buy a defective item from most stores in America, you walk back into the store and they replace it, or give you a credit without too much hassle. It is common practice. Why is this any different? The idea, that we should just suck it up, accept it, and make it work is silly. With that mentality are we saying that it's okay to sell us crap? No one wants to waste the time dealing with these types of issues, but it is not reasonable for us to be forced to bear a product that does not match what we paid for. If you don't want to be a part of the list that is fine, but I urge you to not just go out and purchase an upgraded phone if you have been having this issue with the Moment. If you do that, you are only sending the message to Sprint/Samsung that they can sell you garbage and you will wait in line to buy the next glossy piece of trash.
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