I've had it with this phone also. It's been replaced by sprint twice, once by radioshack, and once by Samsung. It's been to Samsung twice, the last replacement, WIFI didn't work. I have had the data lockup issue since day one, and haven't had WIFI on for about 1.5 months and I still get the random lock ups daily. Samsung states that there is NO problem, Sprint states that they are "working" with Samsung to fix the issue. I know smartphones have issues, but a phone that will not make a call has a FATAL flaw. Yes, the data lockup issue also takes out phone calls.
I've worked with Sprint and Samsung to try to get resolution to no avail, filed and fought through a BBB complaint. Sprint states that I can ONLY have the moment, and must wait until I get past a year to get a different model, and refused to allow me out of my contract or ETF.
I finally threatened to sue (which is not an idle threat, ask Verizon, after the Alltel merger) and Sprint finally relented and allowed me out of the ETF. Now, I'm trying to see what I'm going to do. I like Sprint's service, but despise a phone which won't call, and frankly Sprint's lineup is questionable. I need a smartphone with WinMo or Android with a touch screen AND keyboard, so that leaves TP2 (what 4 years old?) or Moment (forget Intercept with EVDO Rev.0) And what is in the pipes? SAMSUNG Epic (A Galaxy model, which already has too many problems on TMobile and AT&T). I mean come on. And then there is the "Awesome" fee, which make it almost as expensive as Verizon.
And about Ford. If my NEW car didn't start consistantly, and Ford refused to fix it, or couldn't fix it in a few tries, I by all means would sue under the "lemon law."
I would never advocate a class action though. If you're going to sue, do it in small claims, and AFTER you exhaust reasonable effort to resolve it. IE: I spent hours on the phone with Sprint CSR, TS, and Executive Services, then filed a BBB complaint, then fought back and forth in the BBB complaint and on the phone with Sprint with Executive Services over the BBB complaint. Only after Sprint's "Final Offer" of nothing (they basically said, "Poop on you") on the BBB complaint did the lawsuit come up.
And since you brought up the car issue. If I bought a new car and had an issue, took it in and Ford said, "here is a like new car (only 169000 miles) to replace your new car." Would that fly? That is what Sprint and Samsung expect you to buy...
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