My personal experience is that it's a hardware issue with the phone. My wife is on her third Moment and still has shitty battery life. I'm on my third, and my third has great battery life compared to my other two. Even when the Sprint Rep activated it, we both noticed how much faster it even was. I would just swap the phone if you could.
Just to let you know about my battery life, I unplugged it Friday morning, and after medium usage I plugged it in on Saturday night and my battery gauge was still in the green, I could of left it till Sunday night, but didn't want to worry about my battery dying. I unplugged it Sunday morning and plugged it in Monday early afternoon, but that was because I was in a low signal area and texting a lot.
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