Have you thought about contacting HTC directly?
I had a problem with my Hero and like you decided that contacting 3 would be a waste of time, so I contacted HTC through their website and found their response to be both quick and professional.
When my first point of contact could not fix the problem he escalated the problem to 2nd line support and they helped me sort it. This was all done by email and within 48 hours.
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