Hey fellow 'droids'... just a quick note to lt you know I was called by an AT&T representative yesterday afternoon 09.02.10 he was responding to the request I put in 10 days ago for an unlock code request ticket. He DID indeed give me the unlock code for my phone. I live in Central Texas U.S., previously using the Rebel SimII. I removed the rebel sim, rebooted the unit and was immediately greeted with the 'enter code' screen. I entered the code sent by AT&T and viola! It is working fine. So there IS hope folks, just be persistent!