I'm having similar issues with my Eris, I hate it. I'm on my 3rd, having done the system reset on everyone I've had. I've told verizon that I just want a different phone because this one is obviously junk. They used to have a policy that if you went through 3 of the same model they would get you a different model, but according to the tech support guy dumb Oprah announced that on her show so now they don't do that. They basically said I can buy a different phone or I'm screwed. So I'm now officially on a mission to get as many people as possible to call and complain and get replacement phones (even just the same dumb phone), in hopes that they will finally acknowledge they screwed up the phone with the update and need to do something about it. So I say call verizon and see if you can get anywhere, and spread the word to everyone else you know who hates their Eris. I'm hoping they will choose to spend the money to get new phones instead of paying for all the tech support calls and replacing an Eris with an Eris every couple of days, and risking losing lots of customers over their poor customer service.
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