Rogers 1.6/2.0 Update
Well, it appears to me after reading all that has gone on in this area that Rogers is trying to stonewall us, and trying to put off the complaints. I am quite convinced that it is for budgetary reasons - they just don't want to pay HTC for updates!
I don't think that any amount of complaining (to the president, with negative publicity, to the ombudsman, etc.) will do any good - I think that the decision has already been made not to upgrade because it just doesn't make economic sense for them to do so. I know that sounds quite pessimistic, but nonetheless it is a realistic conclusion given their track record (from winmo phones and others).
As a result of all of this, by the end of December if Rogers hasn't issued their update, I will take the plunge and root my phone and update it to the best of my abilities. I really don't want to do this, but I feel that I am being forced to do so by the lack of support from Rogers.
I hope I don't brick my phone!