@GreatBigDog I am in the exact situation as you. I have all the parts needed to root my phone but I am holding off because I have still not officially been told "NO" just yet. I hope to get a little more info out of them today. I will keep you all posted on my progress. We need to keep the pressure on them and not revert to name calling and pointless swearing. Remember people try to stay professional and polite. I have already slipped a little with the polite bit (I had a little back handed complement about roger's commitment to the customer), earlier today.
I will be pursuing options to get out of my contact if we don't have a definite answer by the new year. I am currently pricing out options to go to other companies for my television service, Internet service and cell service. I hope rogers is actually watching this thread.