September 12th, 2010, 05:45 PM
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#33 (permalink)
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New Member
Join Date: Sep 2010
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Via the Facebook group:
Quote:
I took a trip to my local Sprint facility this morning and as usual, they don't acknowledge there is a problem with this phone - however I spent some time on the phone today and actually made some progress. Here is my follow-up email to the sales manager I went to see this morning...
Josh,
I just spoke with a Sprint rep... out of your Texas call center in the Device Replacement department. I was escalated there when calling to have my account noted about another lockup with this Samsung Moment. He is sending me a new device and here is why…
The rep in Texas not only has a Samsung Moment – he was having the exact same problems I have been describing and demonstrated to you in the store this morning. He confirmed that I am not crazy and that there is a problem with the CDMA radio chip in certain Samsung Moment handsets. Basically the very early runs and t...he current production runs are OK. We couldn’t nail down exact dates but at a best guess there was a bad production run through the 1st half of 2010 that causes the airplane mode issue, data lockups and issues when switching from tower to tower when moving at highway speeds which explains some of the coverage issues the Samsung phone was exhibiting but my Blackberries were not. It seems Samsung received a bad run of chips from Qualcomm which is responsible for the issue.
The rep took very good notes on my account – please review them and share them with any Sprint employees you come in contact with. I wouldn’t want another user to get a bad taste in their mouth like I have had since April and decide to leave an otherwise outstanding carrier.
Unfortunately, the only way to tell the good... chips from the bad ones is to physically open the phone and look at the identifying marks on the chip itself (which voids your warranty). There is nothing in the software or firmware that displays info to isolate the bad ones from the good ones nor is there anything that can be done at the software or firmware level to correct the issue.
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