Originally Posted by Pamela
Update on this one for me. I've noticed that I don't have this problem as badly if my hair is tucked behind my ear so that the phones earpiece goes directly to my ear, no hair touching the phone. I'm thinking this phones prox sensor is not that sensitive actually, opposite of what i thought before if it can't register hair is covering the prox, i mean there is a head/ear behind the hair after all. i prefer the mytouch3g way, where you have to press a physical button for the screen to come back on while on a call, less problems that way but unfortunately we have touch buttons so we can't do that. As for the sensitivity settings though there is no way to fix that in settings as far as I know.
So, for anyone with hair that goes past your ears, if you are having this problem make sure there is none of your hair under the earpiece/prox sensor when you start your call and stay like that until the call is over, so far the last two calls i've made since i realized this have worked out alright.
Pamela, you got it spot on. This is a very frustrating problem. Something that Verizon/moto need to fix if they don't want people thinking that calls are being dropped on the device.
It is the issue with the proximity sensor. My wife has been cribbing about this issue since she got the phone. At one point she had to re-dial 8 times to finish a conversation because she accidentally ended the call with her cheek while the phone was pressed against her ear. I just could not reproduce the issue, cause I don't have long hair.
But I noticed that when she was speaking, with the phone held up against her ear, the screen would occasionally come on and she would accidentally mute or end the call.
We got a replacement phone and see the issue on that as well. Does anyone know how to report this so that they fix this issue? Looks like there aren't many people with long hair in Motorola's QA department.