Originally Posted by Android XTC
Get the Epic you will love it. Its a better phone. Why own a product you can't get fixed or even a replacement when needed. Its just silly to put yourself through this crap, HTC is in breech of warranty on the EVO if they can't provide replacement parts in a timely fashion. Call your local BBB and file a breech of warranty claim against HTC and Sprint. Anything with a written warranty has a legal obligation for resolution within a specific time frame, usually 30 days. Sprint and HTC need to pull the Evo off the market until it can meet its legal warranty/service obligations on this product.
The EPIC is a better phone IN YOUR OPINION.
It is not HTC or Sprint that is breaching the insurance contract, it is Best Buy since that is where he got the insurance. A broken screen would not be covered under any standard manufacturers warranty. I think that Sprint & Assurion has been meeting their contract obligations with regards to replacing EVOs.