I hate best buy, I will never use them again! I got my EVO there on launch, and also got the Black Tie protection. However, 3 weeks later I was having some issues and brought it in. The manager told me there are none in stock and they will put me on the list to get a brand new one as soon as they come in. Told me not to worry about the 30 day return policy, that he'll have one in my hands in no longer then a week or 2. That was in the last week of June. Since then I have called best buy at least 5 or 6 times with the same answer given to me...Were still sold out but I see your name on the list, should be any day now. Finally I went down there last week and spoke to the manager, he told me I can have one in a few days I just have to do a pre order, and pay $50, and when it comes in they'll refund me the $50 and I'll have my new phone. This was over a week ago, I called them today and was told that it should be here next week??? They are moronic with how they handle things, and even though I would like to place a lot of blame on them, the true blame is on HTC!
Why put out a phone that you can't supply? I don't want to hear about screens, and Samsung is holding them hostage for the Galaxy phones! That is something that should have been thought out from the beginning. Not after you release the device. All in all, I'll never use Best Buy again, or HTC. Still waiting patiently for my new EVO...The Samsung Fascinate has taken my mind of my wait for the evo this last week.