I have had the same issue that everyone is reporting here. My only advice is to keep trying different sprint repair centers which might only be an option if you are in a bigger city. If that isn't an option just keep calling, emailing and chatting with Sprint people until someone owns up to the issue and agrees to help. I was finally able to get someone in sprint chat to agree to waive any fees associated with getting the phone fixed. I took it to a store I hadn't tried yet to get it fixed and when I told them my issue, they ordered me a replacement without even looking at the phone.