Dish Network employs call centers overseas. That's not exactly a revelation, but it really sucks when they don't even understand what programming they offer.
I was trying to order NHL Center Ice yesterday. The first time I called, I went through all the crap and the guy told me I couldn't order it until 10.10. Uh...NO!! I know plenty of people who have. In fact, that's the last day for the early registration. He probably thought that is what the date meant.
The second time I just had to repeat "NHL Center Ice" 5 times, but at least that guy finally found it. Then, I ask the question about what the channels for CI are. He just tells me 1 channel. I'm pretty sure it's several channels, but he swore it was one. Well, how am I supposed to get up to 40 LIVE games a week with only one channel?! 2 games (at most) per night times 7 only equals 14. So, my guess is that there is more than one channel.