Originally Posted by dbastl
Same thing for me as well. Went to a different Sprint store on Monday and had a new (refurb) phone by Wednesday. Amusing that store policies are that different between stores 6 miles apart.
There are different kinds of stores. Some are run by businesses that contract with Sprint. Some are run by Sprint itself. Get their business card; if it's got the Sprint logo it's a Sprint run store, otherwise it's a contractor. Unless you see their business card or you look the store up on Sprint's website to see if it's a contractor (it will say something like "Sprint Store by Wireless Lifestyle") you'd never know the difference. They all have the same decor, their employees wear the same clothes, etc.