Exchange it. Don't send it in for service it's not broken it's defective. The site didn't even have drivers for me to sync my phone to my computer. And the combo to reinitalize is power on + answer call + ok button
that gives you the phone options on boot
however even selecting 19 which is reset doesn't work.
I tried disabling the romancing the tone sound on boot up and the phone crashes/reboots.
I now have a phone that I can't use the functionality of. Well not all of them
so I don't use the gesture tacticle lock. After returning it I'll wait. Only reason I have this phone is to test an app I'm building for android and it was the cheapest one. Now I know why