Originally Posted by .cage
I'm having this exact same issue, but the case I have is the platinum from best buy. Are they the exact same cases?
If you look on the bottom of the tube that the case came in and it says Seidio, then it is the same case with the pt branding. If you purchased the case in the last 30 days, you can exchange it at Best Buy, otherwise you can PM me and I can assist you with the replacement process.