I took my eris to Verizon today, I too have the scrolling issue along with many other problems. Immediately without any testing he did a hard reset. I rolled my eyes.He gave it back and said its fixed. I told him put it on the charger, he plugged it in and it scrolled all the way left. His response was he held up the plug on the charger and said this is a magnet so its going to have that affect. its technology its not perfect. Bascially he told me just deal with it. I called customer service and told them. He said he will get a replacment sent out. I asked him if its going to be the same phone and he said yes due to our policy we have to replace it with the same model. I told him look I'm already on my 3rd and the phone has been nothing but problems, I get into a 2 year contract with something that isn't even lasting me 6 months, if I have to spend 500+ to get a phone that works i might as well cancel my service and go with a company that has better customer support. all he said was if you have anymore problems with the replacment just let us and we will fix it. This has been nothing but a run around, clearly these phones have major issues and replacing it with the same model again and again is not solving the problems. what I think is that they are just pushing them along until the warranty runs out to make a profit off people paying full price to replace their phone. if I cant text, struggle to make and recieve calls, spend all my time resetting and setting it back up again, for $134 a month they need to supply me with a phone that actually works and not half assed like this Eris has been. if i had the money I would go back to att. I left them for better service, im defiantly not getting that with Verizon right now
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