Originally Posted by skinien
Thanks for agreeing,
but I don't get your statement.
Are you saying that it would be illegal to NOT provide us an update? I don't think it's an issue of legality, rather an issue of customer service and customer loyalty.
Not an issue of legal responsibility, but a way of preventing any kind of legal recourse (such as there was/is talk of over Froyo) over any kind of lack of further support. As Endoran said, this is a non-answer in terms of teh question they were asked, but that doesn't mean that it is not making a statement. Instead of saying something like HTC's "we are looking into it, and will update what we can" Samsung has chosen to give this bit of legalese (probably direct from the law/policy office desk) saying basically that updating is their option when and how it works for them, and that if an update does not seem to be beneficial to them, they will not work toward it. That is a far cry from the claims of long-term support we heard back in the summer at the Galaxy S launch event and interviews. This is providing an updated official statement for the record that they expect to be held accountable to (because it is entirely in their favor), and no one would be able to complain about not receiving Gingerbread+ because it simply could be considered "not feasible" and that would be the end of it. Without this vague legalese it could have been argued that Gingerbread+ updates would have fallen under "long-term support" claims, but now they have allowed themselves a way of declining updates.