Well, looks like the news I knew was coming has finally become official. It is very disheartening that I too was lied to when buying this phone about the updates that are non existent. Figures that Rogers is able to do whatever it wants when it comes to our contracts but when we have a legitimate problem that Rogers will not fix we are left holding the bag. Color me surprised.
First, Mary, thank you for replying to the thread. Please pass along that you will be at least losing me as a customer because of this "mixup" for good. It is unfortunate that Rogers cares so little about its customers, especially since new companies are coming to the market. Contracts are going to be a thing of the past and real competition will come. What you do now will pretty much determine your future as a company. Im sure you saw what happened when Koodo came to the market (w.r.t. your customer base), and even though it was just Telus in disguise it was pretty obvious that a lot of people (especially people in their early thirties or younger) were fed up. Just think what will happen when a company comes and only screws us half as bad as the big three have over the years. I applaud the effort to lock in as many people as you could before the new companies entered the market, but it's over. People will not forget how they have been treated.
Second, HTC should carry as much of the blame as Rogers. To keep it simple, they are profiting off of free updates from Google and dont care one bit as long as the telecoms keep buying the handsets from them. At each step, Rogers and HTC wash their hands of any responsibility we think they have to support the devices we are locked into for three years. The only way any of this will ever change is if people vote with their wallets. In my case, no more HTC phones. Ever.
So, what has this very expensive lesson taught me? Well, I guess never to buy a locked cell from this point forward is a start. Also, that smart phones are a privilege and can be done away with if nothing changes. The Magic was the first real smart phone I have ever purchased and will probably be the last Android phone I buy because of the bs that companies like Rogers and HTC are pulling. It doesnt leave me with many choices, but again I can do without them completely if need be. Dont get me wrong, I love Android and was quite excited to grow with the platform over the years but until Google changes their business model (and with the Nexus One I hope they do) I will be looking at Apple or Palm for my future phone if any at all.
As for everyone else, contact the BBB about this and possibly your MP. Let them know how you have been cheated out of your hard earned money and how upset you are at the indifference shown by both companies involved. Tell your family, your friends, your co-workers; basically tell anyone that will listen. The iPhone got to where it is by word of mouth, never underestimate it and how quickly news can travel.
Oh, and Happy Holidays all!
