Quote:
Originally Posted by rvp
I went back to the store last night and asked this question re: being able to exchange another phone since I wanted to keep the one I have and donate it later. The sales rep said I couldn't since it's registered with my account online. If they didn't check yours then I wonder why I got the yarn about the phone being attached to my account. I have a W810i that I want to keep!
I am planning to get a cheap unlocked phone and return that instead. Have to see how that goes.
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I just received this e-mail:
Quote:
Dear Customer,
Starting in January 2011, we will be making some important network changes in certain localized areas where you are using your phone. With these changes, you may experience service interruption on your current phone associated with wireless number xxx-xxx-xxxx, which may impact your ability to send, receive or sustain voice calls and data communication. Based on your usage in these specific areas, it is important that you exchange your current phone for a new 3G phone. If you have already exchanged your current phone for a new 3G phone, please disregard this email.
Replacing your phone is easy and will be at no cost or obligation to you. Simply print this email and bring it to an AT&T company-owned retail store by January 6, 2011, and select your new 3G phone. You may pick from select 3G feature phones or 3G quick messaging devices in our stores.* We will pay for the cost of your new 3G phone and any applicable tax, and you are not required to extend your service commitment.
We’ve made getting your new 3G phone easy:
1) Print this email and bring it, along with your current phone, to an AT&T-owned retail store by January 6, 2011. Find your nearest AT&T store.
2) An AT&T representative will validate that your current phone is associated with the wireless number listed above.
3) Select your new 3G phone.
4) At check-out, exchange your current 2G phone for the new 3G phone you selected and we’ll help you transfer your address book/contacts to your new 3G phone.**
To reduce any potential wireless service interruption, we encourage you to visit your nearest AT&T-owned retail store and select your new 3G phone today.
Sincerely,
Vice President & General Manager - Northern California/Reno
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They may or may not check that the phone is on your account. Also, I'm not really sure what "associated with wireless number" means. It might just mean they make sure it's your SIM that is in it and not someone else's.
I also noticed that it's from the VP of northern California/Reno, so it looks like this network change is in fact regional. I'd suggest people who live in or frequent N. Ca or Reno be careful purchasing off-network devices for AT&T, such as the Nexus S.