So, I wrote to HTC Technical Support to ask them since we weren't getting 1.6 are they considering an upgrade to 2.0 instead (wanted to see what they would say) The first response I got (about 20 minutes later which was surprising) was the typical canned response:
"Thank you for contacting HTC!
We apologize for any issues you are experiencing with your HTC Rogers Magic and would be happy to assist. At this time HTC has not released any Android 2.0 upgrades for our devices. You may continue to check our device's support page at HTC.com and visit our self-help user's forum at HTCwiki.com to stay up to date. We do not have any timeline as to when or if the Android 2.0 releases will be available for the HTC Rogers Magic. Please continue to check the Rogers and HTC Canada websites for further updates.
Thank You,
HTC Email Support"
I then wrote back saying I didn't understand why we can't get this update in Canada when they got them in the U.S. and other parts of the world on basically the same phone. I got this response which was a new twist on things.
"Again, I do apologize for any inconvenience this issue has caused you. Android 1.6 was only made available for “Google”-branded devices such as the G1. It is not available for HTC-branded products such as the Dream or Magic, which use Android 1.5. We believe that Android 1.5 is a stable and reliable software platform that delivers a terrific user experience. To ensure we consistently deliver a great experience, HTC and Rogers will shortly be releasing updates to both Dream and Magic software that address a few issues and provide some enhancements. Please check the Rogers or HTC Canada websites for details.
I will be escalating this to the proper department.
Sincerely,
HTC Email Support"
So not sure what these updates are about... I do like the part in the middle about stability and delivering terrific user experience - I think we have heard this from many sources already - I have asked for specifics on the updates and am waiting to hear.
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