Hi all. I was having the same problem (I have the black one) and then I noticed on the page where you download the .exe file a tiny link under "System Requirements...Additional Requirements" that says ".Net 3.5 Run Time". It turns out you have to download this before it will let you run the update (although I am still having issues getting the .zip file to completely d/l...stupid wifi). BTW I'm running Vista
I hope this helps
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