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Old December 22nd, 2009, 09:37 AM   #816 (permalink)
loconet
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Quote:
Originally Posted by RogersMary View Post
Thanks to Michael's full and detailed report, we were able to go back to that specific salesperson and correct his understanding. We have also sent out a bulletin to the rest of our locations, which I expect will be fully distributed and staff informed within a few days. I apologize for the confusion and assure you that we moved to fix this as soon as we were aware.
I hope management is not coming down too hard on the sales team. After all, assuming that upgrades will be done on customers' smartphones is a totally sensible assumption.
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