Quote:
Originally Posted by RogersMary
Thanks to Michael's full and detailed report, we were able to go back to that specific salesperson and correct his understanding. We have also sent out a bulletin to the rest of our locations, which I expect will be fully distributed and staff informed within a few days. I apologize for the confusion and assure you that we moved to fix this as soon as we were aware.
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I hope management is not coming down too hard on the sales team. After all, assuming that upgrades will be done on customers' smartphones is a totally sensible assumption.