Agreed, but the woman at the Mumbai call centre said they need for it to not be working in order to run some diagnostic tests.
However, when they said they'd call back this evening, it was a bit of a chore just to arrange for that to be the same time as last night so I'll have to wait until it goes again. To their credit, they rang one day after I emailed with the problem so I shouldn't have long to wait if it happens again.
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