if it's brand new, and a factory reset doesn't fix it, I'd check 2 things, the first is your google account, try changing the password, or even creating a different google account.
If that still doesn't work, I'd take it back to where you got it and say something's defective...
Unfortunately Google is not well known for their customer service, up until android most of their stuff didn't really require much. It is yet to be seen what they do with android, but the few bugs that people really seem to be upset about don't seem to be getting much traction...
|