inalan

For instance:
when I click on a video on cnn.com, the phone goes through the motions of downloading it and then I get a message: This content cannot play on this device.
When I go to the YouTube app and click on any video displayed, the message is Cannot play video. Sorry, this video cannot be played.
The videos that I took with my phone and are stored on my SD are playing OK.
I called today Verizon Help, the guy I spoke to was dumbfounded. Couldn't help me.
Ideas, advise anyone?
Ina