I called Sprint about a related problem, my phone was hardly ringing at all before going to voicemail. Once, it rang about six seconds. The tech said it's supposed to ring 23-30 seconds before going to voicemail.
The tech recommended rebooting the phone (of course) and also switching to a ringtone with a smaller pause.
So far the problem hasn't come back, but also I have a ringtone I'm not crazy about.
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