It's an Amazon order number, is that ok?
I sent this email to Seidio:
Let me start by saying I am a strong believer in Seidio quality. I have the innocase and holster, the extended rugged case & holster, the innocell extended battery, the innocase extended, the innotraveler dock, etc. for my EVO and they are all flawless. I follow the forums closley and I share my positive experiences with Seidio.
I just bought my wife an EVO Shift 4g, and I can't get the innocase front cover to stay on. I think I am pretty mechanically inclined, but I can't seem to make it stay on. Maybe I'm doing something wrong, but I think it has a fitment issue.
I bought it through Amazon by Seidio.
Let me know if you have any information on this issue."
And the response I received was this:
"Thank you for your inquiry at Seidioonline. We are more than happy to assist you with your concern. We apologize for any inconvenience our products has caused you. We can definitely replace that product for you. However you will need to file for a WSRMA(Whole Sale Return Merchandise Authorization). Here is the link:seidioonline.com
. The WSRMA department will process your request within 1-2 business days. Please note that all warranties must be within 6 months of purchase. In the meantime, if thereā€™s anything else you need, you can contact the RMA Department at firstname.lastname@example.org
That didn't really answer my question. I know I can send it back, I can do that through Amazon. I am just wondering if just mine is bad or do they all fit like that. I'm sure you understand what I'm saying, I don't want to jut "swap it out" if the next one fits the same way.