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Old January 26th, 2011, 04:03 AM   #45 (permalink)
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Join Date: Jun 2010
Location: San Jose, CA
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Device(s): 32Gb HTC One Silver
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As a former Sprint Technician I should chime in on this. Sprint's policy is to handle any repair instore for a malfunctioning unit as long as there is no physical or liquid damage. If there is physical/liquid damage the technician is not supposed to work on the phone. But some tech's will anyway depending on the extent of the damage or severity of the water damage. If it's a cracked screen or something along those lines where the damaged part can be replaced in store they will do the work without involving Asurion, but there is still a fee for the replacement part. Not the greatest option, but for most issues it beats Best Buy's Black Tie. Hope that helps you guys out. =)
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