I couldn't get my MSL through chat. Actually the conversation was borderline lunacy. The rep asked if I tried increasing the amount of rings on my phone...seriously. If you want a pretty good laugh, here is the transcript.
12/29/2009 10:59:26AM Session Started with Agent (Nina H)12/29/2009 10:59:26AM System: "Thank you for contacting Sprint. My name is Nina H. In order to better assist you; may I please have your first and last name?"
12/29/2009 10:59:26AM Jeremy: "HTC Hero - phone only rings twice before voicemail. need MSL number to change slot index cycle # from 2 to 0"
12/29/2009 10:59:55AM Jeremy: "jeremy #########"
12/29/2009 11:00:08AM Jeremy: "acct is in my wifes name #############"
12/29/2009 11:00:46AM Jeremy: "i dont know my acct number but the answer to the secret question is ###########"
12/29/2009 11:00:57AM Agent (Nina H): "Please verify your mobile number"
12/29/2009 11:01:06AM Jeremy: "**********-**********-**********"
12/29/2009 11:02:03AM Jeremy: "i just need my msl # so I can fix the ringer lag on my phone and I read that I need to contact sprint to get that"
12/29/2009 11:03:02AM Agent (Nina H): "Where are you being required to enter the msl on your phone"
12/29/2009 11:03:48AM Jeremy: "after I dial ##**********#"
12/29/2009 11:04:18AM Jeremy: "i am trying to change slot index cycle from 2 to 0. this fixes the terrible ringer lag on the hero. I get two rings before voicemail"
12/29/2009 11:04:29AM Agent (Nina H): "One moment please"
12/29/2009 11:04:38AM Jeremy: "all i need is the msl #"
12/29/2009 11:06:41AM Agent (Nina H): "Have you gone to settings on our phone and selected the ringer settings to change the number of rings"
2/29/2009 11:07:48AM Jeremy: "pls provide directions, i havent found that option and I was under the impression that this was not possible"
12/29/2009 11:08:28AM Jeremy: "menu>settings> ?"
12/29/2009 11:09:24AM Agent (Nina H): "Press the home key >menu and tap settings>sounds and display"
12/29/2009 11:09:42AM Agent (Nina H): "You also may want to contact technical support regarding this issue at **********-**********-**********"
12/29/2009 11:10:01AM Jeremy: "ok I am there now where can i extend my number of rings"
12/29/2009 11:11:00AM Agent (Nina H): "What options do you show"
12/29/2009 11:11:28AM Agent (Nina H): "Have you tried to select a different ringer"
12/29/2009 11:11:31AM Jeremy: "i am not seeing an option to do that, silent mode, ringer volume, media volume, ringtone, vibrate notification sound, roaming alert roaming rington emergency alert dialer keypad tone and audible selection"
12/29/2009 11:11:40AM Jeremy: "it is a stock ringer"
12/29/2009 11:11:41AM Agent (Nina H): "This could have an affect on the number of times the phone rings"
12/29/2009 11:11:52AM Agent (Nina H): "Other than this, please contact technical support"
12/29/2009 11:12:08AM Jeremy: "so i cant get my msl from you"
12/29/2009 11:12:48AM Agent (Nina H): "No, I do apologize, to obtain this information please contact technical support. It is provided by technical support on a need to know basis. Meaning if it is required for a function on your phone"
12/29/2009 11:13:28AM Jeremy: "why did we have this discussion for 20 minutes when I was just asking for that in the first place, you told me to extend my # of rings which isnt even possible and then to select a different ringtone"
12/29/2009 11:13:52AM Agent (Nina H): "That is correct, have you tried this option"
12/29/2009 11:14:23AM Agent (Nina H): "If changing your ringer does not work, you can contact technical support for further assistance"
12/29/2009 11:14:34AM Jeremy: "wow...thanks."
12/29/2009 11:14:39AM Session Ended
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