Originally Posted by scudder
Hmmm...I'm gonna ask some probably DUMB questions...
You DO have the Sprint insurance, yes? This wasn't a "within 30 days of purchase repair, yes?"
Secondly, so under WHAT circumstances does Sprint charge the $100 deductible?? ONLY if lost or stolen?? In other words, are ALL "repairs" (e.g., your screen) FREE?? When does someone have to pay the $100??
You're also talking about a situation where you were "lucky" enough that they had screens on hand. Since Best Buy doesn't do on site repairs there was NO WAY someone would be in and out the door with a cracked screen in 30 minutes (MAAAYBE 30 DAYS
). But I wonder if you would have had the same luck if you walked into a Sprint store back in July or September like what happened to me and the rest of the link. I wonder if you were SUPER lucky in that the store had, on hand, an EVO screen that they could just swap out.
Either way, a good experience...and there is no way a turnaround like that could happen with Best Buy.
Thanks for the reply!
Originally Posted by 2miles
No questions are dumb!
Yes I have the Sprint insurance for $7 a month and no it was not within 30 days of buying it. I bought my EVO back in October.
I don't have all the answers as to when they charge the $100. All I know is that I was not charged for them to replace my screen and I was really glad to get it fixed the next day!
I work at a Sprint Dealer. I'll clear this up for you guys.
Total Equipment Protection is $7.
Policy... In writing states, $100 deductible only applies when it's lost, stolen or unrepairable aka fire, water damage or smashed into pieces...
$7 a month will replace a cracked screen, broke charger port... etc...
You may have to word things differently over the phone, because even though Sprint Tech Support will tell you it's not covered. It's all covered in the policy. Their job is to tell you NO.
They will try and scare you by saying, if the warehouse gets it back, you will be charged full retail price of the phone if deemed physical damage. I do advanced exchanges at work for customers all the time. Call Tech Support and request a Advanced Exchange. You must be past your first 30 days. Within the first 30 days you are SOL. Don't damage it in the first 30.
Shoot me a PM if you need help or walk through on how to request a exchange from Sprint. It's free, they over night it and you are entitled to it if you pay the $7 / month for TEP. Without it, you are eligible for the exchange for $35. That's no matter what outside of your first 30 days. It's like a service charge. It's not Sprint fault the manufacturer didn't do it right. So basically you pay for them to over night you a new one, to ship yours back and for Sprint to send to the manufacturer. Well worth $35 if you don't have TEP.
CANCEL your Black Tie.
Use the links below as a reference:
Total Equipment Protection - from Sprint
Mechanical or electrical failure, routine maintenance and failure from normal wear and tear.
Normal wear and tear in the OP's situation is dropping the Evo and cracking a screen.
Even better link...
What!? What is that you say? Physical damage shows a $0 deductible directly from the site? YES!
Black Tie is a rip off. It cost more and covers less.