First off, thank you so very much for your help.
Is it going to help, or hurt my case that I have called in numerous times with problems with my iPhone 4 and am now on my 3rd one? My problem is, I had to sign a new contract on Halloween to get this phone, so I'm pretty much still under full contract. I don't want to be ugly to them, but I really do just want a phone that works. Back in December, I spoke to a very nice guy in technical support about my Crapple phone, and I asked him "isn't there anyway I can get an android device that will actually work?" he laughed and said, "we have new phones awesome android phones coming out in the first quarter so if I were you, I would wait." Maybe he was trying to say there were ways around it?? Who knows. Thanks again, though!